Return

At Citymall24, we strive to provide you with the best quality products and a seamless shopping experience. However, if for any reason you are not satisfied with your purchase, we offer easy returns and cancellations. Please read our policy carefully to understand your rights and our processes.

Returns

1. Eligibility for Return
   You may return products within 7 days from the date of delivery, provided they meet the following conditions:
   • The product is in its original packaging.
   • The product is unused, unwashed, and undamaged.
   • All tags and labels are intact.
2. Non-Returnable Items
   Certain products are not eligible for return due to hygiene reasons, including but not limited to:
   • Undergarments and lingerie
   • Swimwear
   • Jewelry and accessories
   • Customized or personalized products
3. Return Process
   • To initiate a return, please contact our customer support team at care@citymall24.com with your order number and reason for the return.
   • Once your request is approved, we will provide you with a return shipping label or further instructions.
   • After receiving and inspecting the returned item, we will process your refund within 7-10 business days.
4. Refunds
   • Refunds will be processed in the original method of payment, depending on your preference.
   • Shipping fees are non-refundable unless the product received was damaged or incorrect.

Cancellations

1. Order Cancellations
   • You can cancel your order within 24 hours of placing it without any penalty. To cancel, please email care@citymall24.com with your order number.
   • After 24 hours, if the order has been shipped, cancellations are no longer possible. In such cases, you may proceed with a return once the product is delivered.
2. Cancellation by Citymall24
   • In rare circumstances, we may have to cancel an order due to stock unavailability or other unforeseen issues. In such cases, we will notify you and issue a full refund.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. You may request a replacement or refund by contacting care@citymall24.com with photos of the damaged or defective product. We will handle such cases on a priority basis and cover any return shipping costs.

Contact Us

If you have any questions regarding our return and cancellation policy, feel free to contact our customer support at care@citymall24.com or call us at +91 9266739022. We’re here to assist you.